Legal

Refund & Return Policy

When and how you can get your money back for a payment made to MyIPTVMax Player.

The short version. Paid us by mistake, twice, or the player never worked for you? Ask within 14 days and, if it checks out, we refund you. We can’t refund the IPTV service you brought yourself — that’s between you and your provider.

Last updated 17 July 2026

1. What this covers

MyIPTVMax Player is a media player. It has no channels, streams or content of its own. This
policy covers payments you make to us — for the player and your account — through the app or
the customer portal.

It does not cover money you paid a third-party IPTV provider for a subscription. We are not a
party to that, and we cannot refund it; that is a matter between you and them.

2. Your 14-day return window

You can ask for a refund of a payment made to us within 14 days of that payment. This is the
same window promised in our Terms of Use, and it covers the everyday cases: a
duplicate charge, a payment made in error, or the player not working for you after a genuine attempt
to set it up.

3. How to ask

Sign in to the customer portal with your phone
number, open Payment history, and choose Request refund next to the payment. We review
each request and, if approved, refund to your original payment method. You can also just email us —
the address is at the bottom.

4. When we may say no

The payment is older than the 14-day window.
The paid period has been substantially used.
There is evidence of fraud, chargeback abuse, or a breach of our Terms of Use.

A declined self-service request isn’t the end of it — reply to us and we’ll look at your specific
situation. The free trial exists so you can confirm the app works for you before you pay.

5. How the money comes back

Approved refunds go to your original payment method, in the currency you were charged. Depending on
your bank or card issuer, it can take a few business days to appear.

6. Resellers and sub-resellers

Reseller credits, and credits a sub-reseller buys from their reseller, are handled separately from
customer payments. A credit balance is corrected by whoever you bought it from — contact them, or us,
for a credit adjustment rather than a card refund.

Contact

Al Sadq IT Solutions LLC
403, Onyx Building, Al Khabisi Road, Deira, Dubai, United Arab Emirates
Email info@myiptvmax.com
WhatsApp +971 52 724 3748